Outbound Customer Service Executive – Sales
Outbound Customer Service Executive – Sales
Experience: 2-5 Years
Interact by phone with outside parties to solicit orders for goods or services, request donations, make appointments, collect information or conduct follow-up.
Main Job Tasks and Responsibilities
• Contact businesses or private individuals by phone
• Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
• Describe products and services
• Respond to questions
• Identify and overcome objections
• Take the customer through the sales process
• Obtain customer information
• Obtain possible customer leads
• Maintain customer/potential customer data bases
• Follow up on initial contacts
• Complete records of telephonic interactions, orders and accounts
Education and Experience
• High school diploma or equivalent
• Proficient in relevant computer applications and call center systems
• Good typing skills
• Knowledge of sales principles and methods
• Proven track record in sales
• Required language skills
Key Competencies
• Strong and effective communication skills
• Persuasiveness
• Problem solving
• Adaptability
• Tenacious
• Negotiation skills
• Stress tolerance
• High energy level