Subject Matters Expert

PreferredSkills:

• Excellent Written and Communication Skills.
• Strong Customer service orientation.
• 3+ years of Help Desk experience or prior technical experience preferred
• Manage the task assigned and achieve a balance between production and quality control established by the senior management.
• Ensures jobs are completed according to company quality standards, client job specifications by effectively supervising assigned personnel and workflow.
• Proactive and timely escalation of issues on the floor to the immediate reporting officer.
• Give feedback’s and mentor the team members.
• Constantly update self on client feedback.
• Meets training objectives and follows up on employee training progress and performance.
• Motivate employees and recognize accomplishments in a timely manner.
• Promotes an environment of integrity and responsibility in the workplace by creating a work environment where they lead by example.
• Completes people & process related reports and other paperwork.
• Ability to be flexible to changes in shift schedules as directed by management

Advanced Troubleshooting skills with proficiency in the following areas:

• MS Office applications
• Email and groupware (Outlook, Windows Live, Lotus Notes, etc)
• Sound knowledge on Networking
• Microsoft, Linux and MAC Operating systems
• General relational database and systems understanding

Preferred Education:

• Bachelor’s degree preferred.

Location:

• Hyderabad